Privacy Policy

Last updated: 7 October 2026

1. Who we are

This website is operated by Cotton Loom Textile Pty Ltd, trading as Cotton Loom Textiles (ABN 34 676 377 129), based in Melbourne, Victoria, Australia. We respect your privacy and handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Information we collect

We collect only what we need to respond to your enquiries and supply our products. This may include:

• Details you give us through the Request a Quote form: name, company, email address, phone number, product requirements, quantity, size, specifications, branding needs, delivery location and any additional information you choose to write.
• Messages you type into our website chat assistant.
• Information you send us directly by email or phone.
• Basic technical information such as IP address, browser type and pages visited, which is recorded by our website and hosting systems.

3. How we use your information

• To respond to your enquiry and prepare quotations.
• To arrange samples, production and supply of products.
• To communicate with you about your order or account.
• To operate, secure and improve this website.
• To meet legal and accounting obligations.

We do not sell your personal information.

4. Chat assistant

Our website includes an automated chat assistant powered by artificial intelligence. When you send a message, it is passed to an AI service provider (Google Gemini) so that a reply can be generated. Our chat system does not keep a copy of your conversation on our own server. Depending on the provider's service terms, the provider may keep your messages and use them to improve its products and services. The assistant gives general information only and cannot provide prices or binding commitments.

Please do not enter sensitive information, such as payment card details, passwords or health information, into the chat. For anything specific to your order, use the Request a Quote form or contact us directly.

5. Cookies and website data

This website may use cookies and similar technologies that are needed for it to function, such as those used by WordPress for security and form protection. You can change your browser settings to refuse cookies, although some parts of the site may not work as intended.

6. Sharing your information

We may share personal information with trusted service providers who help us run our business, such as website hosting, email, and AI chat providers, and with manufacturing partners where needed to prepare a quotation or fulfil an order. Some of these providers are located outside Australia, including in the United States. We take reasonable steps to make sure they handle information appropriately. We may also disclose information where required or authorised by law.

7. Security and retention

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. We keep information only as long as needed for the purposes above or as required by law, and then delete or de-identify it. No method of transmission over the internet is completely secure.

8. Access and correction

You may ask to access or correct the personal information we hold about you, or ask us to delete it, by contacting us using the details below. We will respond within a reasonable time.

9. Complaints

If you have a concern about how we have handled your personal information, please contact us first and we will try to resolve it. If you are not satisfied, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

10. Contact us

Cotton Loom Textiles
Email: support@cottonloomtextiles.com
Phone: +61 452 361 321
10 Scafetta Gardens, Point Cook VIC 3030

11. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.